![]() ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I spend over $1000 in the store that dayīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Didnt realized until I got home what she did, I was so aggravated by how bad I was being treated and the luck of people to help with the heavy material I was trading to handle by my self., and being accused at not paying attention of the amounts I have bought.I must said the original sales person was helpful and nice. ![]() She also didnt return one whole box ties with 14 in it, that was only $16, but she just ignored this one?.she told me even thought I bought yikes by piece, couldnt return 10 extra because that box was ******* took those ones and didnt complain, but the other items, I have no idea why she didnt want to return money. I bought 8 of them and she returned $only for 8?. They are originally 16long, when I bought them, they offered to cut them in half and told me if needed to returned I was ok since the cut them exactly in 8 in half. When I got home I realized that she returned less money for some pine solid wood I have bought. The day of returning nobody wanted to help me getting the heavy boxes from my truck, and since I was busy trying to do it by my self didnt pay attention on what was returned, she had my receipt and she decided to give me back whatever she wanted, not the correct amounts nor prices that I originally have paid for and returned in a perfect condition, nothing was damage nor opened. I was also accused yo buy too much which the amounts were specified in the store email, all we did was ordered what it was told. I needed to return left overs completely untouched and they gave me so many problems, they even returned less money than what they should. I bought materials according to measurement taking by the authorized installer from store. NEVER AGAIN! If I could give ZERO rating, I would. This will be the first and last time we will be purchasing anything from this company. How unreasonable is that? I would purchase at Lowes and ********** anytime of the day but unfortunately, we listened to our contractor on his recommendation on Floor and Decor. We were returning unused materials worth $600. 12, 2022 but no reply or response until now. 9, 2022 and then a follow-up letter on Dec. It was the only time we have tried returning any item to ***************************** after purchasing thousands of dollars for materials.We wrote a letter and mailed it to The ******************* on Nov. So we went of a ***************************** store to return the items for a store credit with all the original receipts, but the return was denied and was referred to your office. Per their receipt, for the return of products that exceed the 90 days, the customers will only be given store credits. By the time we were trying to return the unused items/unopened items to *****************************, we did not realize we only had 90 days to do so and it was already passed 90 days. Unfortunately, due to problems which were beyond our control (such as delayed delivery of kitchen cabinets, contractor work quality issues, stock availability issues on some materials, etc.), the renovation was not finished until 1st week of Oct. We never returned a single item while the renovation was going on to make sure all materials needed by the contractor were available to him until the renovation was complete. We purchased several materials/items from ***************************** at different times during the renovation. We started renovation of our house mid-June 2022. Please pay a little bit more, it will save you a ton of money in the end. There is NO true warranty, after you buy and after they rush you to PAY, you will never hear from them again. I have attempted to call to speak with ANYONE that could help me because apparently "it's under warranty". They also put down 18 stairs, 2 of which are now broken. They did not put down an underfloor, their work was rushed and messy. ![]() They pulled out hardwood floors to install laminate in a room that they never should have touched. They were supposed to put Laminate Floors down on my 2nd floor. There were 2 men sent to my house, that didn't speak a word of English. I was connected with ********* at ****** FLOORING the manager for the subcontractor they use. They recommended a contractor in-house that they use for installation (they have a booth inside Floor and Decor). If I could give 0 stars I would, unfortunately, I don't have a Zero star option.
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